Privacy Policy

Privacy Policy

Introduction

Welcome to https://truss-bendigo.thebestlocalpro.com (referred to as “Truss Bendigo” or “we”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and management of personal information in accordance with various global privacy laws, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Privacy Act (UCPA)
  • Connecticut Personal Data Protection Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party platforms, applications, or services accessible through links on our site. These entities have their own privacy policies governing data collection and usage, which we encourage you to review.

Processing Activities

This policy outlines our practices when users:

  • Utilize our applications and services as authorized users.
  • Visit websites linked to this Privacy Policy.
  • Engage with us through various communication channels, including emails, calls, or text messages.

Personal Data Collection

We collect a range of personal data to enhance your experience and provide our services effectively. This includes:

  • Account Information: Details associated with your account creation, such as username, email address, and password hashes.
  • Payment Information: Credit card details, billing addresses, and payment transaction records for processing purchases or subscriptions.
  • Financial Information: Data related to banking accounts, investment portfolios, or financial transactions processed through our platform (if applicable).
  • Purchase Information: Records of your purchases, including products/services acquired, quantities, and purchase dates.
  • Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile network information to facilitate seamless use across devices.
  • Location Data: Information about your geographical location when you interact with our services (with your consent).
  • Feedback: Responses to surveys, feedback forms, or product reviews that help us improve our offerings.
  • Social Media Information: User data from social media platforms when you choose to log in and share content through these sites.
  • Product Information: Details about products viewed, added to carts, or purchased on our e-commerce platform.

We collect this data through various methods: user input forms, order processes, analytics tracking, browser cookies, and third-party integrations.

Cookies

Cookies are small text files stored on your device when you visit our website. They play a crucial role in enhancing your experience and optimizing our services. Our cookie policy categorizes them as:

  • Strictly Necessary: Essential for navigating the website and providing basic functionality.
  • Preference: Remembering user preferences and settings to personalize content.
  • Analytics: Tracking website usage statistics to improve our services.

Users can manage their cookie preferences through our Cookie Manager, allowing control over non-essential cookies.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including:

  • Processing transactions and providing related services.
  • Maintaining user accounts and profiles.
  • Personalizing content and advertising.
  • Conducting market research and analytics.

Upon no longer requiring this data, we will delete or anonymize it, ensuring compliance with applicable privacy laws.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  • Encryption: All data transmission and storage utilize encryption protocols to secure information.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict data protection standards.
  • Access Controls: Only authorized personnel with legitimate business reasons can access personal data.

Children’s Privacy

Truss Bendigo does not knowingly collect or solicit personal data from children under the age of 18. Our services are designed for a general audience, and we encourage parents to supervise their child’s online activities.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask us to correct inaccurate or incomplete personal information.
  • Erasure (Right to be Forgotten): Demand the deletion of your data where there is no compelling reason for its retention.
  • Restriction: Limit our processing of your data under certain circumstances.
  • Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Objection: Object to the processing of your data for specific or all purposes.
  • Non-Discrimination: Assert that we do not discriminate against individuals who exercise their privacy rights.

To exercise these rights or have any data-related inquiries, please contact our dedicated privacy team via email at [email protected] or by post to the address provided on our website.

Changes to Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage users to review it regularly.

Contact Information

For any questions regarding privacy, data requests, or to unsubscribe from our communications, please contact us: